808live Privacy Policy — Protecting Your Personal Information
This policy explains how 808live collects, uses, stores and protects the personal information of users in Malaysia. Please read this document before registering or using our platform.
This Privacy Policy is effective from the date of your account registration and will be updated from time to time.
Information We Collect From You
When you use the 808live platform, we collect several categories of information to enable us to provide a secure and fully functional service. The information we collect includes:
Full name, date of birth, email address, phone number, and encrypted password. This information is required for registration and identity verification.
Transaction details in MYR, including payment method, deposit and withdrawal amounts. Card or bank account details are not stored directly by 808live.
Device type, operating system, browser version, IP address and language settings. This data is used to optimise the user experience and detect suspicious activity.
Pages visited, games played, bets placed, and session duration. This data helps us improve the platform and tailor the user experience.
Why We Use Your Information
808live uses collected information solely for legitimate purposes directly related to the provision of platform services. The primary purposes are:
- Identity verification and account security — ensuring every account is held by a legitimate individual and preventing fraud;
- Financial transaction processing — accurately and securely managing MYR deposits, withdrawals, and transaction history;
- Customer support — enabling our team to resolve enquiries and technical issues more efficiently;
- Legal compliance — meeting applicable regulatory requirements in Malaysia, including anti-money laundering obligations;
- Platform improvements — analysing usage patterns to improve 808live's design, performance, and content.
We do not use your information for third-party advertising purposes or sell user profiles to external companies.
Data Storage, Security & Sharing
Data Security
808live uses SSL encryption when transmitting data between your device and our servers. Sensitive data such as passwords is stored in encrypted form using robust algorithms and cannot be read even by our internal staff.
Account information is stored on servers protected by layered access controls and continuously monitored. We conduct regular security audits to identify and address any vulnerabilities.
Third-Party Sharing
808live does not sell, rent, or share users' personal information with third parties for marketing purposes. Information is only shared in limited circumstances:
- Payment processors required to complete your MYR transactions;
- Relevant authorities when required by Malaysian law;
- Technical service providers bound by strict confidentiality agreements.
Your Rights as an 808live User
As a user of our platform, you have the following rights with respect to the personal information we hold:
You may request a copy of the personal information we hold about you at any time via the support email.
If your information is inaccurate or incomplete, you have the right to request a correction via your account settings or customer support.
You may request the deletion of your account and personal information, subject to applicable legal record-keeping requirements.
To submit any request relating to your privacy rights, please contact the 808live support team by email, clearly stating your username and the nature of your request.
Policy Changes & How to Contact Us
Privacy Policy Updates
808live reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Users will be notified of any material changes via in-platform notifications or their registered email address at least seven days before the changes take effect.
The date of the latest update will always be displayed at the top of this document. Continued use of the 808live platform following notification of any changes constitutes acceptance of the updated privacy terms.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us by email at [email protected]. Use the subject line "Privacy Enquiry" along with your username, and we will respond within 48 business hours. For general platform enquiries, please refer to FAQ page us.
Still Have Questions About Your Privacy?
The 808live team is here to help. Reach us via email or check our FAQ for prompt answers regarding your account and data security.